Senior AI Support Engineer

Job Summary

To redefine enterprise software support in the age of AI, the full-time remote Senior AI Support Engineer will manage customer relationships, solve complex technical issues, and leverage AI-driven tools to enhance support outcomes for a portfolio of enterprise customers.

Key responsibilities

• Serve as the primary technical support partner for enterprise customers, building trusted relationships and conducting account reviews
• Troubleshoot advanced technical issues and drive resolutions while maintaining exceptional customer communication
• Utilize AI tools to accelerate investigations, provide insights, and identify opportunities for customer success

Required qualifications

• 6+ years of experience supporting enterprise SaaS, cloud, CCaaS, or contact center technologies
• Proven experience in managing customer-facing technical relationships and complex escalations
• Strong troubleshooting capabilities and familiarity with APIs, integrations, and platform diagnostics
• Ability to communicate effectively with both technical and business stakeholders
• Experience leveraging AI tools in technical support or customer-facing environments is preferred