Senior Analyst - Client Management

Job Summary

Supporting the operational needs of the client management team, the full-time Senior Analyst - Client Management will manage relationships with strategic global retail and travel merchants, ensuring timely resolutions and enhancing the merchant experience.

Key responsibilities

• Support merchant operational and servicing needs by liaising with merchant contacts and internal teams
• Track and monitor merchant payment activity, invoicing, and budget utilization
• Research and identify industry trends, risks, and opportunities across the travel and retail sectors

Required qualifications

• Minimum of 2 years of relevant work experience
• Experience in marketing and budget management
• Proven ability to work with external partners and clients
• Advanced skills in PowerPoint and Excel, with proficiency in AI-enabled tools
• BA Degree preferred; candidate must reside in the Greater NYC Metro area