Senior Analyst, Contact Center Technology

Job Summary

A company is looking for a Senior Analyst, Contact Center Technology.

Key Responsibilities

• Manage and provide ongoing support for telephony and contact center technologies
• Collaborate with IT to configure, implement, and maintain contact center applications
• Proactively diagnose and resolve technical issues to minimize disruptions in operations

Required Qualifications

• Minimum of 5 years of experience in supporting telephony and contact center technologies
• Strong technical skills in system configuration and troubleshooting
• Familiarity with cloud-based and on-premises contact center platforms
• Deep understanding of contact center operations, including call routing and analytics
• Experience working with cross-functional teams, including IT and business stakeholders