Senior Analyst Conversational AI

Job Summary

A company is looking for a Senior Analyst, Conversational AI Analytics to join their Digital & CX analytics team.

Key Responsibilities

• Own the measurement framework for conversational AI products, defining KPIs and tracking performance metrics
• Conduct mixed-methods research to analyze user experience and identify areas for improvement
• Collaborate with cross-functional teams to present insights and ensure alignment with data governance standards

Required Qualifications

• 4+ years of experience in UX analytics, product analytics, or a related data-focused role
• Proficiency with analytics and BI tools for building dashboards and reporting
• Strong understanding of UX research methods and conversational AI concepts
• Experience analyzing conversation-level data and translating findings into actionable recommendations
• Familiarity with SQL for querying conversation logs; Python or R knowledge is a plus