Senior Analyst, Customer Analytics

Job Summary

Leading high-impact customer analytics, the full-time Senior Analyst, Customer Analytics will focus on customer behaviors and opportunities within key growth programs while working remotely to deliver actionable insights and strategic recommendations.

Key responsibilities

• Define success metrics and track impact across key business outcomes, including engagement, conversion, retention, and Customer Lifetime Value (CLV)
• Collaborate with product, marketing, CRM, and digital teams to influence strategic roadmaps and execution
• Design and execute A/B tests and experiments, applying statistical methods to measure impact, ROI, and lift

Required qualifications

• 5+ years of experience in a hands-on data analyst or growth analytics role
• Bachelor's degree in Data Science, Information Systems, Mathematics, Statistics, Business Analytics, or a related quantitative field
• Advanced SQL proficiency for complex data querying, transformation, and optimization
• Strong knowledge of statistical analysis methods, including hypothesis testing and regression analysis
• Proficiency with Python or R for data mining, feature engineering, or statistical modeling