Senior Analyst, Customer Journey Insights

Job Summary

A company is looking for a Senior Analyst, Customer Journey Insights.

Key Responsibilities

• Partner with stakeholders to understand business needs and customer experience goals
• Analyze and interpret customer journey data to deliver actionable recommendations
• Collaborate cross-functionally to implement customer experience improvements

Required Qualifications

• Bachelor's degree in business, customer experience, marketing, analytics, or related fields
• 4+ years of experience in an analyst role with proficiency in SQL and Power BI
• 2+ years of experience applying customer experience insights to support CX initiatives
• Demonstrated curiosity and knowledge of generative AI tools in analytics
• Familiarity with CX/Voice of Customer platforms and customer journey mapping is an asset