Senior Analyst, Digital Enablement

Job Summary

Supporting regional business users in adopting and optimizing Advisory Technology platforms, the full-time Senior Analyst, Digital Enablement will provide technical support, user training, and coordination for onboarding and platform engagement in a fully remote setting.

Key responsibilities

• Serve as the first line of support for business users, triaging and resolving issues related to Advisory technology platforms
• Lead onboarding and training sessions for new broker teams, ensuring successful adoption and alignment with processes
• Collaborate with cross-functional teams to provide feedback, support testing for releases, and communicate updates to users

Required qualifications

• 2+ years of experience in technology enablement, operations, support, or a similar function
• Bachelor's degree or equivalent experience
• Strong organizational skills with the ability to manage multiple priorities in a dynamic environment
• Aptitude for problem-solving and learning new tools quickly
• Willingness to work flexible hours and travel as needed for in-market rollouts or office presence