Senior Analyst, Member Care Analytics

Job is Expired

Location: Remote

Compensation: Salary

Reviewed: Mon, Mar 16, 2026

Job Category: Research

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced, Senior Level

Education Level: Bachelors

Job Summary

A company is looking for a Senior Analyst, Member Care Analytics.

Key Responsibilities

Create and maintain capacity plans and staffing forecasts for the contact center
Prepare insightful reports for leadership to inform scheduling and operational efficiency
Conduct performance analysis and collaborate with management to optimize workforce efficiency

Required Qualifications

Bachelor's Degree required
5 years of experience in Workforce Management and/or Forecasting
Proficiency in SQL and BI tools like Tableau or Power BI
Advanced MS Excel skills
Experience with WFM platforms and metrics in a Contact Center environment

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

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