Senior Analyst Tier 2 Support

Job Summary

A company is looking for a Senior Analyst- Tier 2 Support Analyst.

Key Responsibilities

• Provides Tier 2 virtual support to the organization's end users
• Supports software, hardware, warehouse technology, server, network, and enterprise systems issues
• Responds to escalated issues from the IT Service Center and maintains support related documentation

Required Qualifications

• 2-4 years of experience, preferred
• Bachelor's degree in a related field, or equivalent work experience, preferred
• Applies working knowledge in the application of concepts and principles
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems