Senior Analyst, Workforce Optimization

Job Summary

A company is looking for a Senior Analyst, Care Support Workforce Optimization.

Key Responsibilities

• Own forecasting of inbound volume to Care Support by channel and request category
• Develop and manage workforce management models to balance satisfaction and enable scenario analysis
• Translate complex analytics into actionable insights for operational efficiency and resourcing decisions

Required Qualifications

• Bachelor's degree in Business, Economics, Engineering, or a similar analytical field; Master's degree preferred
• 3-5 years of experience in operations strategy, analytics, or a related role
• Experience with workforce management or capacity planning is a plus
• Proven experience in developing analytical models and strong command of data visualization tools
• Demonstrated ability to partner with leadership to solve complex business challenges using data