Senior Analytics Engineer

Job Summary

A company is looking for a Senior CX Analytics Engineer.

Key Responsibilities

• Improve customer experiences by developing metrics, self-service tools, and actionable insights
• Collaborate with stakeholders to manage a long-term analytic roadmap addressing business needs
• Proactively identify improvement opportunities through deep dive investigations and process enhancements

Required Qualifications

• 5+ years of relevant data analytics experience in an operational environment
• Experience transforming unstructured data into actionable insights and managing web analytics
• Professional experience with advanced SQL and data modeling for large datasets
• Proficient in at least one data visualization tool (e.g., Looker, Tableau)
• Ability to think strategically and formulate analytical solutions to meet business needs