Senior Analytics Manager

Job Summary

Leading a team of analysts, the full-time Senior Analytics Manager will manage analytical strategies for customer care, focusing on retention, churn, and operational effectiveness in a remote environment.

Key responsibilities

• Steward and publish weekly business reviews, synthesizing metrics into actionable insights for stakeholders
• Run a prioritization process for analytics projects, managing a dynamic backlog and communicating trade-offs among competing priorities
• Drive investigations into metric performance, leveraging statistical analysis to identify key drivers and collaborate with cross-functional teams on data quality and reporting

Required qualifications

• 6+ years of analytics experience, including 2+ years in a management role within a data-intensive environment
• Proficient in SQL and BI tools, with experience in retention analysis and cohort modeling
• Strong statistical judgment and ability to conduct structured investigations with clear hypotheses
• Exceptional written and verbal communication skills for creating stakeholder-ready commentary
• Experience managing project backlogs and negotiating priorities with multiple stakeholders