Senior Application Specialist

Job Summary

Serving as a key technical resource for clients, the full-time Senior Application Specialist will deliver exceptional support and guidance while ensuring effective utilization of products, primarily through phone communication, and will collaborate with cross-functional teams to resolve complex issues.

Key Responsibilities

• Deliver high-quality, front-line technical support to efficiently triage, investigate, and resolve client inquiries
• Participate in a rotating after-hours support schedule to ensure continuity of service
• Troubleshoot and resolve complex client issues related to product functionality and application usage

Required Qualifications

• Direct experience working within a university athletic department, arts organization, or arena utilizing Paciolan software
• 2+ years of hands-on experience with Paciolan's ticketing products
• Demonstrated experience in event-day operations or box office management
• Solid understanding of database concepts and emerging technologies, including AI tools
• Ability to operate effectively with moderate to minimal supervision, demonstrating strong judgment and prioritization skills