Senior Application Support Analyst

Job Summary

A company is looking for a Senior Application Support Analyst.

Key Responsibilities

• Provide second-line technical support to internal teams and external clients
• Troubleshoot and resolve application-related issues, managing support tickets and incidents
• Collaborate with cross-functional teams to drive continuous improvement and manage Change Requests

Required Qualifications

• Experience in application support and troubleshooting
• Familiarity with ticketing systems and service management processes
• Ability to work flexible hours, including out-of-hours application deployments
• Experience with Jira Service Management and Confluence
• Completion of in-house training on products and technical knowledge