Senior Application Support Analyst

Job Summary

A company is looking for a Senior Analyst, Application Support.

Key Responsibilities

• Provide advanced technical and functional support for enterprise applications, ensuring high availability and performance
• Troubleshoot and resolve complex incidents, service requests, and system issues in a timely manner
• Collaborate with business users, developers, and vendors to address application-related issues and enhancements

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent combination of education and experience may be considered
• Minimum of 5-7 years of experience in application support, systems analysis, or related IT roles, with at least 2 years in a senior or lead capacity
• Hands-on experience with enterprise applications, system integrations, SQL or database querying, and incident management tools
• Familiarity with ITIL frameworks, cloud platforms (e.g., Azure, AWS), and automation or monitoring tools is preferred
• Preferred certifications include ITIL Foundation, Microsoft Certified: Power Platform or Dynamics 365 Fundamentals, or Oracle Certified Professional