Senior Application Support Analyst

Job Summary

A company is looking for a Sr. Application Support Analyst.

Key Responsibilities

• Lead daily support activities and ensure compliance with support processes and quality standards
• Provide technical expertise and support for application issues, including ticket resolution and enhancements
• Build and maintain relationships with operational leaders and development teams to improve processes and resolve issues

Required Qualifications

• Bachelor's degree or 7+ years of relevant experience
• 5+ years of technical/functional support experience with ERP systems or complex business systems
• 1-3 years of experience in Agile software development
• Experience managing relationships and SLAs with third-party ticketing systems