Senior Application Support Analyst

Job Summary

Senior Application Support Analyst, this full-time remote position involves researching, diagnosing, and resolving issues related to a member website and mobile app, ensuring a positive member experience.

Key Responsibilities

• Perform in-depth triage and analysis to identify root causes of complex issues impacting members
• Leverage technical tools to investigate defects across multiple platforms and determine issue sources
• Collaborate with cross-functional teams to deliver end-to-end resolution for escalated issues

Required Qualifications

• Bachelor's degree or equivalent work experience
• Demonstrated experience working with enterprise systems and support tools in a regulated environment
• Strong analytical and critical thinking skills to assess complex issues under time constraints
• Advanced organizational skills with the ability to manage multiple priorities
• Proven ability to collaborate effectively across technical, operational, and product teams