Senior Application Support Analyst

Job Summary

Senior Application Support Analyst provides full-time, remote technical support for commercial healthcare clients, focusing on troubleshooting complex issues and ensuring high-quality client experiences.

Key Responsibilities

• Provide advanced customer support for commercial healthcare clients and troubleshoot technical and operational issues
• Support technical infrastructure and document issues, resolutions, and trends within internal systems
• Collaborate with internal teams to resolve escalated concerns and participate in client support meetings

Required Qualifications

• Experience troubleshooting and supporting enterprise software applications in a technical support environment
• Experience supporting QA, Pre-Production, and/or Production environments
• Strong client-facing technical support experience
• Basic to intermediate SQL/SQL Server experience, including knowledge of writing T-SQL queries
• Ability to manage multiple priorities in a fast-paced support environment