Senior Application Support Analyst

Job Summary

Senior Application Support Analyst is a full-time remote position focused on providing advanced customer and technical support for healthcare clients, troubleshooting complex issues, and ensuring high-quality client experiences.

Key Responsibilities

• Provide advanced customer support for commercial healthcare clients
• Troubleshoot and investigate technical and operational issues to identify root causes
• Collaborate with internal teams to resolve escalated concerns and document issues accurately

Required Qualifications

• Experience in troubleshooting and supporting enterprise software applications
• Experience supporting QA, Pre-Production, and/or Production environments
• Strong client-facing technical support experience
• Basic to intermediate SQL/SQL Server experience with knowledge of writing T-SQL queries
• Strong analytical skills with the ability to investigate complex technical issues