Senior Application Support Engineer

Job Summary

A company is looking for a Senior Application Support Engineer.

Key Responsibilities

• Act as the senior technical focal point for complex, high-severity customer issues
• Manage the end-to-end lifecycle of assigned cases, ensuring timely issue resolution
• Collaborate with Product Management, R&D, and Business Units to drive issue resolution and improve troubleshooting processes

Required Qualifications

• 3+ years of experience as a Tier 3/4 Support Engineer for SaaS products or similar roles
• Bachelor's degree in a technical field such as Information Technology, Computer Science, Engineering, or Mathematics
• Strong knowledge of web technologies and protocols, with proven troubleshooting skills in backend systems
• Experience reading code (e.g., JavaScript/HTML) and writing SQL queries
• Ability to work under pressure and manage tight timelines in a cross-functional environment