Senior Associate Customer Experience

Job Summary

A company is looking for a Senior Associate, Customer Experience.

Key Responsibilities

• Collaborate with cross-functional teams to enhance credits and refunds policies and customer experience
• Analyze data independently to identify opportunities for optimizing credits and refunds processes
• Manage projects from inception to completion, including data analysis, budgeting, and policy implementation

Required Qualifications

• 2-4 years of experience in a competitive environment such as management consulting, strategy, operations, or product
• Proficiency in SQL and Excel for data analysis and modeling
• Experience with emerging technologies and tools, with a preference for AI
• Ability to work across diverse responsibilities and teams
• Strong organizational skills and a sense of urgency in achieving results