Senior Associate, CX Research
Job Summary
Collaborating with team members and clients, the full-time Senior Associate, CX Research will manage data collection, report delivery, and analysis for Customer Experience programs in a remote setting.
Key responsibilities
- Support the implementation and ongoing management of CX programs
- Design questionnaires, sample programming, and reporting platforms while developing reports and client presentations
- Deliver customized analysis and respond to client requests in a timely manner
Required qualifications
- 1-3 years of related work experience required
- Experience with qualitative and quantitative analysis
- Proficiency in Microsoft Office, with preferred skills in SPSS and Excel
- Experience with questionnaire design and data interpretation
- BA/BS degree from a four-year college or university
Complete Job Description
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