Senior Associate, IT Administration

Job Summary

Working remotely in a full-time capacity, the Senior Associate, IT Administration will manage the administration and optimization of Salesforce and other technology solutions while providing user support, technical training, and ensuring data integrity across various platforms.

Key responsibilities

• Administer and optimize Salesforce, including data integrity tasks and user support
• Develop and deliver training sessions to empower staff in utilizing technology effectively
• Identify operational bottlenecks and suggest improvements to enhance departmental workflows

Required qualifications

• 2-3+ years of experience as a Salesforce administrator (Salesforce Certified Administrator preferred)
• High fluency in Excel/Google Sheets, including VLOOKUPs and data manipulation
• Proven ability to create clear user guides and technical documentation
• Experience using project management tools like ClickUp, Monday.com, or Jira
• Bachelor's degree in IT, Computer Science, or a related field preferred