Senior Associate of Care Operations
Job Summary
Supporting workforce management planning for phone teams, the full-time Senior Associate of Care Operations will collaborate with vendors, assist with forecasting and reporting, and optimize staffing plans while working remotely.
Key responsibilities
- Support workforce management planning and collaborate closely with vendors
- Assist with forecasting, reporting, and vendor communication to drive operational efficiency
- Optimize staffing plans across multiple teams, leveraging data to inform strategic business decisions
Required qualifications
- Bachelor's degree or equivalent practical experience in operations or strategy
- 1-3 years of professional experience in operations, strategy, or a related field
- Strong analytical skills with a solid understanding of process optimization and project management
- Hands-on experience with business intelligence tools such as Looker or Tableau
- Familiarity with AI tools and a curiosity about emerging technology in operations
Complete Job Description
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