Senior Associate, Platform Support

Job Summary

A company is looking for a Senior Associate, Platform Support for Strategic Accounts.

Key Responsibilities

• Serve as the primary point of contact for Level 2 service escalations from client servicing teams
• Take ownership of escalated issues from intake through resolution, ensuring thorough investigation and accurate completion
• Collaborate with internal teams to investigate issues, coordinate solutions, and ensure timely resolution

Required Qualifications

• Bachelor's degree or equivalent professional experience
• 2-4 years of retirement industry experience preferred
• Experience supporting retirement plan servicing or administration platforms
• Ability to manage complex issues and coordinate across multiple teams
• Proficiency with Excel/Google Sheets, Word/Google Docs, and Adobe Acrobat