Senior Associate, Service Delivery

Job Summary

A company is looking for a Senior Associate, Service Delivery.

Key Responsibilities:

• Manage and provide technical guidance for client websites, ensuring updates and quality assurance
• Respond to client inquiries and maintain thorough knowledge of internal systems for effective support
• Drive process improvements and lead special projects while mentoring team members

Qualifications:

• 3+ years of experience in benefits administration or client services roles
• 2+ years of project management experience
• Bachelor's degree or equivalent combination of education and experience
• Proficiency in Excel and strong analytical skills
• Solid technical background