Senior Associate, Service Delivery
Job Summary
To support client implementations and enhance service delivery, the full-time Senior Associate, Service Delivery will maintain client benefits websites, provide advanced operational support, and mentor team members while working remotely.
Key responsibilities
- Resolve client inquiries and issues, maintaining ownership through resolution and providing proactive updates
- Configure and maintain client websites, ensuring accurate updates and quality assurance testing
- Prepare and deliver technical presentations and training sessions for clients, leading meetings as necessary
Required qualifications
- Bachelor's degree or equivalent combination of education and experience
- 3+ years of experience in benefits administration and client services
- 2+ years of project management experience
- Solid technical background with experience in benefits administration systems
- Advanced proficiency in Microsoft Excel, including VLOOKUPs and Pivot Tables
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 44,401 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
