Senior Associate, Workforce Management

Job is Expired

Location: Remote

Compensation: Salary

Reviewed: Thu, May 29, 2025

Job Category: Management

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced, Senior Level

Job Summary

A company is looking for a Senior Associate, Workforce Management.

Key Responsibilities

Develop, maintain, and update short-term staffing and forecasting models
Monitor workforce adherence and interval coverage, providing recommendations
Build dashboards and reporting tools to support planning and performance monitoring

Required Qualifications and Education

3-5 years of experience in workforce management, analytics, or scheduling
Hands-on experience with workforce management platforms
Familiarity with CCaaS platforms
Proficiency in Google Sheets or Excel, including pivot tables
Experience building dashboards in Looker, Metabase, or Google Analytics

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

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