Senior Auditor, Call Center Quality

Job Summary

A company is looking for a Sr Auditor, Call Center Quality - Remote.

Key Responsibilities

• Monitor and assess customer interactions of Call Center Associates to ensure service excellence
• Document agent performance using a Quality Management System and highlight compliance issues
• Assist in training staff and developing quality guidelines and procedural manuals

Required Qualifications

• Associate's Degree or equivalent combination of education and experience
• 3-5 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service
• Preferred: Bachelor's Degree or equivalent combination of education and experience
• Preferred: 5-7 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service
• Preferred: Managed Care experience