Job Summary
A technology company focused on promoting technical talent is searching for a person to fill their position for a Senior B2B Customer Success Manager.
Must be able to:
- Act as an expert for company's products and admin tools, to effectively educate customers on product capabilities
- Manage a portfolio of company’s fast-growing customers to drive mutual success and growth
- Project manage implementation tasks such as onboarding, product training, data migration, and roll-out strategies
Position Requirements Include:
- Proven experience in a customer success role (preferably with B2B or SaaS)
- Ability to spearhead small scale projects
- Ability to independently troubleshoot majority of client issues
- Able to effectively identify severe issues and escalate them properly
- Ability to serve as a trusted advisor to new and existing customers through demonstrable knowledge of company products, industry expertise and business acumen
- Solid understanding of client’s recruiting objectives, processes, challenges and metrics
