Senior Back Office Analyst

Job Summary

A company is looking for a Senior Back Office Analyst to provide multifaceted support in the credit card payment processing industry.

Key Responsibilities

• Manage customer accounts, including updates, audits, and reconciliation reporting
• Research and resolve escalated inquiries from customers or upper management
• Act as a subject matter expert between the Back Office Team and Product Development Team

Required Qualifications

• High school diploma or GED with an Associate's degree or equivalent experience
• Minimum of 5 years of customer service experience in the Payments Processing industry
• Strong knowledge of MS Excel or Google Sheets
• Subject matter expert in analysis, investigation, and preparation of financial reports
• Ability to thrive in a deadline-driven environment