Senior Benefits Support Analyst

Job Summary

A company is looking for a Benefits Support Senior Analyst, Missed Enrollment.

Key Responsibilities

• Act as the primary point of contact for customers, insurance carriers, and internal partners, managing the resolution of benefits and enrollment issues
• Root cause complex issues and collaborate with internal stakeholders to implement process and automation enhancements
• Drive communication with stakeholders during projects and manage complex escalations to ensure high customer satisfaction

Required Qualifications

• 4+ years of experience in a customer-facing operational role, specifically in insurance and benefits
• Prior experience at a SaaS/start-up company preferred