Senior Billing Administration Manager

Job Summary

A company is looking for a Senior Manager, Billing Administration.

Key Responsibilities

• Manage a consolidated Billing Administrative Team, overseeing e-Billing, Accounting Service Desk, Matter Creation, and Rates Administration
• Evaluate team performance, prepare annual reviews, and monitor metrics to ensure high-quality client support
• Drive process improvements and automation opportunities to enhance billing effectiveness and resolve complex problems

Required Qualifications

• 8+ years in an accounting or billing environment, preferably in a law firm or professional services
• 2+ years of experience managing second-tier managers in a legal billing or customer service setting
• Familiarity with legal billing systems (Elite or Aderant) and e-billing platforms
• Bachelor's Degree in Business, Accounting, or Finance is required; a Master's Degree is preferred
• Professional customer service certifications (SDI, HDI, or ITIL) are highly desired