Senior Billing Customer Service Specialist

Job Summary

A company is looking for a Sr. Customer Service Billing Specialist to support their physician network by assisting customers with billing and claims resolution.

Key Responsibilities

• Respond to high volume inquiries via email and phone
• Provide resolution guidance on complex claims and billing inquiries
• Act as a subject matter expert and support team members with questions

Required Qualifications

• High School Diploma preferred; advanced certification is a plus
• Familiarity with healthcare billing and claim resolution preferred
• 2+ years of experience in a call center customer service environment
• Experience with software such as Salesforce, Word, and Excel
• Must have access to a private workspace with high-speed internet