Senior Billing Specialist

Job Summary

Senior Billing Specialist, a full-time position, assists customers with billing and claims resolution in a high-volume call center environment, providing support via email and phone while ensuring timely issue resolution.

Key Responsibilities

• Respond to high volume inquiries via email and phone
• Provide resolution guidance and support on complex claims and billing inquiries
• Act as a subject matter expert and communicate updates to team members

Required Qualifications

• High School Diploma preferred; advanced certification is a plus
• Familiarity with healthcare billing and claim resolution preferred
• 2+ years of experience in a call center customer service environment
• Experience with software such as Salesforce, Word, and Excel
• Must have a private, quiet workspace with high-speed internet for remote work