Senior BPO Representative
Job Summary
To assist with Enrollment & Billing Back Office activities for Medicaid, the full-time Senior BPO Representative will oversee data integrity, support eligibility processes, and resolve membership issues while working remotely.
Key responsibilities
- Oversee data integrity of member enrollment records and remittance files
- Provide timely support for the eligibility load process and coordinate issue resolution
- Research and correct errors in membership and primary care physician data
Required qualifications
- Ability to work scheduled shifts from Sunday to Saturday, 7am to 8pm EST
- Experience with data entry and maintaining quality production standards
- Proficiency in MS Office and good English comprehension
- Ability to work effectively in a team environment
- Prior experience interacting with clients is preferred
Complete Job Description
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