Senior Business Analyst

Job Summary

Working remotely in a full-time capacity, the Senior Business Analyst will drive data-driven decision-making by analyzing operational performance, translating complex data into actionable insights, and collaborating with leadership to enhance customer outcomes and operational efficiency.

Key responsibilities

• Conduct daily data reviews to identify trends and performance patterns impacting customer outcomes
• Translate complex data into clear insights and present findings to leadership for informed decision-making
• Build and enhance reports and dashboards to provide operational visibility and support continuous improvement initiatives

Required qualifications

• 5+ years of experience in a Business Analyst, Data Analyst, or similar analytics role
• Proven experience in building KPI frameworks and reporting structures
• Strong analytical skills with the ability to work directly in raw data and communicate findings effectively
• Proficiency in reporting and BI tools such as Salesforce, Power BI, and ServiceNow
• Bachelor's degree in Business, Data Analytics, Information Systems, or a related field