Senior Business Analyst

Job Summary

A company is looking for a Senior Business Analyst responsible for analyzing network performance data and identifying opportunities for process improvements.

Key Responsibilities

• Analyze service assurance data, network performance metrics, and incident reports to identify trends and improvement opportunities
• Develop and maintain KPIs, dashboards, and reports to monitor service quality and outages
• Lead root cause analysis of major incidents and propose preventive measures

Required Qualifications

• Bachelor's degree in Business, Telecommunications, Data Analytics, Information Systems, or a related field, or equivalent work experience
• Minimum of seven years of experience in business analysis, service assurance, or network operations within the telecommunications industry
• Strong analytical skills with expertise in data analysis, SQL, and visualization tools like Power BI or Tableau
• Knowledge of network performance monitoring tools and ITIL framework
• Experience with automation, AI/ML applications, or predictive analytics in service assurance is a plus