Senior Business Analyst

Job Summary

A company is looking for a Senior Business Analyst.

Key Responsibilities

• Analyze customer service order management and develop business metrics and reports to drive improvements
• Collaborate with technology teams to define requirements and implement analytics platforms for customer service
• Provide training on data analysis tools and drive a culture of continuous improvement within the Customer Service team

Required Qualifications

• Bachelor's degree in business, informatics, or a quantitative field; Master's degree preferred
• 5+ years of experience in operations support with a focus on data analysis and reporting
• Understanding of process principles and data models for measuring outcomes
• Advanced knowledge of Microsoft Excel and experience with business intelligence tools such as SQL, Tableau, or Power BI
• Experience in collaborating with cross-functional teams to present data insights