Senior Business Analyst

Job Summary

A company is looking for a Senior Business Analyst to enhance the performance and efficiency of their global Support organization through data-driven insights.

Key Responsibilities

• Deliver actionable insights to inform strategic decisions and improve performance
• Design, build, and maintain Tableau dashboards to visualize Support performance metrics
• Conduct analyses to identify trends and opportunities for operational improvement

Required Qualifications

• 5+ years of experience in data analytics, business intelligence, or operations analysis
• Experience working in or alongside a Support organization within a technology or software company
• Expertise in Tableau for dashboard creation, optimization, and maintenance
• Strong SQL skills and familiarity with large datasets and relational databases
• Degree in Business, Analytics, Economics, or a related field (Master's a plus)