Senior Business Analyst

Job Summary

A company is looking for a Senior Business Analyst to support a consulting services firm remotely.

Key Responsibilities

• Lead the analysis of business processes and workflows to identify areas for improvement and optimization
• Collaborate with cross-functional teams to gather, document, and validate business requirements
• Conduct gap analyses to identify discrepancies between current and desired outcomes

Required Qualifications

• Proven experience as a Business Analyst, preferably in a senior role
• Strong understanding of business analysis methodologies and tools
• Proficiency in conducting gap analyses and identifying process improvement opportunities
• Experience working in Agile Scrum environments, including facilitating related ceremonies
• Familiarity with call center operations and customer service best practices