Senior Business Analyst

Job Summary

Supporting strategic initiatives in a fully remote capacity, the contract Senior Business Analyst will focus on business process improvement and operational efficiency within a complex healthcare environment by gathering requirements, analyzing workflows, and recommending scalable technology solutions.

Key responsibilities

• Lead business analysis activities for complex projects, gathering requirements and recommending solutions to improve operational performance
• Analyze and optimize healthcare appeals and grievances processes while identifying opportunities for automation and continuous improvement
• Develop and maintain business documentation and collaborate with cross-functional teams to ensure successful project delivery

Required qualifications

• Bachelor's degree in Business, Computer Science, Healthcare Administration, or a related field, or equivalent experience
• 8+ years of experience in business analysis, business process improvement, or related disciplines
• Demonstrated experience supporting end-to-end healthcare appeals and grievances processes
• Hands-on experience with healthcare applications such as Availity, Facets, Epic, or similar platforms
• Proficiency in business process modeling, requirements documentation, and stakeholder facilitation