Senior Business Analyst, VoC Insights
Job Summary
Owning the business strategy and implementation of the customer health score program, the full-time Senior Business Analyst, VoC Insights will work remotely to analyze customer data, validate health score performance, and provide actionable insights to leadership across various departments.
Key responsibilities
- Lead the strategy and implementation of the customer health score program, including scoring component improvements and segmentation
- Build enablement documentation and training for health scores across GTM, CX Ops, and leadership, ensuring effective adoption
- Translate health score patterns into business recommendations and conduct impact analysis on CX initiatives to enhance customer retention and growth
Required qualifications
- 5+ years of experience in Business Intelligence, CX Strategy, or Operations in a high-growth SaaS environment
- Direct experience designing or owning a customer health score program, including validation and rollout
- Mastery of ChurnZero or equivalent customer success platform for extracting insights from health scores
- High proficiency in SQL and data visualization tools such as Tableau, Looker, or Sigma
- Proven track record of turning complex data into clear, executive-level narratives that drive business outcomes
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,015 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
