Senior Business Intelligence Analyst

Job Summary

A company is looking for a Senior Contact Center Business Intelligence Analyst.

Key Responsibilities

• Provide advanced analytics to address business challenges and support decision-making
• Conduct operational analysis and generate reports, dashboards, and insights to improve customer experience
• Mentor and guide other analysts while managing complex projects related to customer experience and performance improvement

Required Qualifications

• Bachelor's degree in Analytics, Computer Science, or related field, or equivalent experience
• 6 years of experience in data mining, analysis, and modeling using large datasets
• 3 years of experience in data analytics and customer experience
• 2 years of experience with Contact Center practices, systems, and tools
• Advanced capability with Office applications, such as Excel and PowerPoint