Senior Business Learning Specialist

Job Summary

A company is looking for a Sr Business Learning Specialist to design and deliver impactful training programs.

Key Responsibilities

• Design, develop, and deliver training programs using adult learning principles to enhance performance
• Maintain and update training materials and collaborate with management on development initiatives
• Evaluate training effectiveness and provide coaching and feedback to staff while monitoring service quality

Required Qualifications and Education

• One plus year of PFML training, mentoring, or processing experience in a claims environment
• Extensive knowledge of insurance products and processes
• Proven experience in developing and delivering effective training programs
• Demonstrated leadership and analytical abilities focused on continuous process improvement
• Strong technical proficiency with multiple claims processing systems