Senior Business Operations Lead

Job Summary

Owning the merchandising strategy for discoverability, the remote Senior Business Operations Lead will collaborate with Product, Engineering, and Supply teams to drive alignment on ranking and personalization while building performance reporting to enhance decision-making.

Key responsibilities

• Define and implement the demand-side merchandising strategy, focusing on placement and sequencing for guest visibility
• Act as the senior demand counterpart to Product and Engineering, ensuring alignment on merchandising ownership and priorities
• Develop dashboards and analytics to measure discoverability and assess the performance of merchandising initiatives

Required qualifications

• 12+ years of experience in business operations, product operations, or strategy, preferably within a marketplace or consumer platform
• Strong analytical skills with the ability to build measurement frameworks and translate insights into operational decisions
• Proven experience collaborating with Product and Engineering on ranking, search, personalization, or merchandising
• Ability to navigate ambiguity and align senior stakeholders with competing priorities
• Effective communication skills to influence technical roadmaps at a senior level