Senior Business Operations Manager

Job Summary

A company is looking for a Senior Business Operations Manager.

Key Responsibilities

• Lead and manage business operations processes including service ordering, billing accuracy, and invoicing cycles
• Act as the customer's advocate, directing internal resources to achieve business outcomes
• Ensure operational procedures align with contractual obligations and government expectations

Required Qualifications

• High School diploma and 10 years of experience, with potential supervisory or lead experience
• Must be a U.S. Citizen
• 5 years' experience working with government clients in operational oversight or service delivery roles
• Experience with telecom billing systems and ability to audit large-scale invoices
• Familiarity with change orders, MACDs, and SLA impacts