Senior Business Operations Manager

Job Summary

A company is looking for a Sr Business Operations Manager.

Key Responsibilities

• Develop and manage customer adoption plans, leveraging AI analytics to identify at-risk customers
• Monitor product adoption metrics and customer health indicators to mitigate risks and identify expansion opportunities
• Prepare executive materials and facilitate planning sessions to align teams on adoption priorities and execution plans

Required Qualifications

• 3-5 years of experience in business operations, customer success operations, or program management in a SaaS environment
• Strong analytical skills with experience in data analysis and creating actionable insights using AI tools
• Experience in headcount planning, capacity modeling, and resource allocation in customer-facing organizations
• Proven ability to manage multiple initiatives simultaneously with strong organizational skills
• Familiarity with customer success metrics such as GRR, NPS, and adoption metrics