Senior Business Operations Manager

Job Summary

Driving operational strategy and execution across the Customer Support organization, the full-time remote Senior Business Operations Manager will manage high-priority initiatives, implement self-service and AI tooling strategies, and unify support operations across multiple brands.

Key Responsibilities:

• Own the execution of high-priority initiatives across the support organization with minimal supervision
• Build and implement the self-service and AI tooling strategy for Customer Support to enhance efficiency
• Develop and maintain the reporting framework that tracks KPIs and delivers actionable insights to leadership

Required Qualifications:

• 4-8 years of experience in business operations, support operations, or similar high-execution roles
• Proven track record of delivering complex, cross-functional projects at scale
• Demonstrated experience using AI tools to solve operational challenges
• Experience building operational frameworks and process documentation in fast-paced environments
• Proficiency with support platforms and data visualization tools