Senior Business Operations Manager
Job Summary
Owning the annual operating plan for the Support organization, the remote Senior Business Operations Manager will drive operational excellence by managing capacity, headcount, and cost models while providing strategic insights and recommendations to senior leadership.
Key responsibilities
- Develop and maintain the annual operating plan, connecting support volume, productivity, and staffing assumptions into a defensible budget
- Lead the Customer Support business review cadence, ensuring metric definitions, data validation, and executive narratives are effectively communicated
- Utilize AI tools and data capabilities to enhance modeling, analysis, and reporting processes for operational efficiency
Required qualifications
- 10+ years of experience in business operations, strategic finance, management consulting, or related fields
- Bachelor's degree from a 4-year accredited university
- Proven experience in owning an annual operating plan or equivalent multi-quarter planning process for a large organization
- Demonstrated ability to build complex operating or financial models for decision-making at the executive level
- Experience in managing a recurring executive business review cadence, including metric definitions and strategic communications
Complete Job Description
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